Privacy Policy
Last updated: Jul 19, 2026
This Privacy Policy explains how MedVoyage collects, uses, stores and shares personal data when you visit medvoyage.health, contact us, book a consultation, request a medical travel coordination service, communicate with us by email, WhatsApp or social media, or otherwise use our services.
MedVoyage is a medical travel coordination service. We help clients organise private medical check-ups, diagnostics, clinic appointments, translation support, travel coordination and related practical support. We are not a clinic, hospital, medical practice or emergency medical provider.
Company details
- Legal company name: MedVoyage Health Ltd
- Trading name: MedVoyage
- Registered office address: 31 Falcon, Old Gloucester Street, London, WC1N 3AB
- Companies House number: 17343583
- Registered in: England and Wales
- Data protection contact: info@medvoyage.health
- Customer support contact: info@medvoyage.health
- Phone / WhatsApp: +44 7876 823771
These company details should be kept up to date.
1.1 Who is responsible for your personal data
The data controller is: MedVoyage Health Ltd, company number 17343583, registered office: 31 Falcon, Old Gloucester Street, London, WC1N 3AB, United Kingdom.
You can contact us about privacy matters at: info@medvoyage.health.
Privacy enquiries should be sent to info@medvoyage.health.
1.2 Personal data we collect
|
Category |
Examples |
|---|---|
|
Contact details |
Name, email address, phone number, WhatsApp number, social media handle. |
|
Enquiry and consultation details |
Information you submit through forms or messages, including preferred package, travel dates, questions and communication history. |
|
Health-related information |
Symptoms, age range, gender, medical history, previous tests, medical documents, desired diagnostics, specialist requests and other health information that you choose to provide. |
|
Travel and booking information |
Passport/travel document details if required for coordination, travel route, arrival/departure details, companion details, hotel/transfer needs and itinerary information. |
|
Payment and transaction information |
Amounts, deposits, invoices, booking references, payment status and refund records. We do not intentionally collect full card details through the website unless a separate payment provider is used. |
|
Technical and usage data |
IP address, device type, browser type, approximate location, pages viewed, cookies and similar technologies, consent choices and website analytics data. |
|
Reviews and feedback |
Feedback, testimonials, photos or other content you choose to provide for publication, only where we have permission to use it. |
Please do not send medical documents or detailed health information unless we have requested it for your chosen service and you understand how it will be used.
1.3 Special category health data
Health information is special category data under UK data protection law and receives additional protection. Where you provide health information to us, we process it only where necessary for your request and where we have an appropriate legal basis and special category condition. In most cases, this will be your explicit consent and/or where processing is necessary to make arrangements at your request.
You can withdraw your consent at any time by contacting info@medvoyage.health. Withdrawal of consent does not affect processing that has already taken place before withdrawal. If you withdraw consent, we may no longer be able to provide or continue the requested coordination service.
1.4 How we use personal data and our lawful bases
|
Purpose |
Data used |
Lawful basis / condition |
|---|---|---|
|
Responding to enquiries and booking free consultations |
Contact details, enquiry details |
Pre-contract steps; legitimate interests in responding to enquiries. |
|
Assessing which package or coordination route may be relevant |
Enquiry details; health-related information you provide |
Pre-contract steps; explicit consent for health-related special category data. |
|
Coordinating clinic appointments, diagnostics, translation, transfers, accommodation support and itinerary planning |
Contact, health, travel and booking information |
Contract performance; explicit consent for health data; legitimate interests in operating the service. |
|
Sharing necessary information with clinics, doctors, translators, travel providers or other service partners |
Only the information reasonably required for the relevant arrangement |
Contract performance; explicit consent for health data; legitimate interests; legal obligation where applicable. |
|
Managing payments, invoices, deposits, refunds and records |
Transaction and booking information |
Contract performance; legal obligation; legitimate interests in accounting and record keeping. |
|
Website security, fraud prevention and troubleshooting |
Technical and usage data |
Legitimate interests in keeping the website safe and functional. |
|
Analytics and non-essential cookies |
Cookie and usage data |
Consent, where required. |
|
Marketing, guides and follow-up communications |
Contact details, preferences |
Consent or legitimate interests where permitted; you can opt out at any time. |
|
Legal claims, complaints and regulatory compliance |
Relevant account, booking and communication records |
Legal obligation; legitimate interests in protecting our rights and complying with law. |
1.5 Who we share personal data with
- Clinics, hospitals, doctors, diagnostic centres and other healthcare professionals selected for your request.
- Translators, interpreters and document translation providers.
- Travel, transfer, accommodation, SIM-card or itinerary support providers, where required for your trip.
- Website hosting, email, form, security, analytics, cookie-management and IT providers.
- WhatsApp / Meta and other communication platforms when you choose to contact us through those services.
- Banks, accountants and professional advisers. Payment processors may be involved only if a separate external payment method is agreed or introduced later.
- Regulators, law enforcement, courts, authorities or insurers where legally required or necessary to protect legal rights.
We ask third parties to use your data only for the relevant purpose and to protect it appropriately. Clinics and medical professionals may act as separate controllers for the medical services they provide and may give you their own privacy information.
1.6 International transfers
Because MedVoyage coordinates services connected with Belarus and may use international technology providers, your personal data may be transferred to or accessed from countries outside the UK. This may include Belarus and other countries where our service partners, clinics, IT providers or communication platforms operate.
Where UK data protection law requires safeguards for an international transfer, we will use an appropriate transfer mechanism, such as the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, adequacy regulations where applicable, or another lawful mechanism. In limited situations, we may rely on a specific derogation, such as your explicit consent or transfer necessary for a contract or pre-contractual steps requested by you. International transfer arrangements should be checked once the exact legal entity and service providers are confirmed.
1.7 How long we keep personal data
|
Record type |
Retention approach |
|---|---|
|
General website enquiries that do not become bookings |
Up to 24 months after the last contact, unless you ask us to delete them earlier and we have no legal reason to keep them. |
|
Consultation and service records |
Up to 6 years after the last interaction or completion/cancellation of the service, to manage records, complaints, accounting and legal claims. |
|
Health documents and medical information supplied for coordination |
Only for as long as needed for the coordination purpose, then deleted or minimised unless we need to keep a record for legal, complaint or accounting reasons. |
|
Payment, invoice and accounting records |
For the period required by applicable tax and accounting law. |
|
Marketing consent records |
Until you withdraw consent or opt out, plus a suppression record to respect your opt-out. |
|
Cookie consent logs and technical records |
For the period configured in the cookie tool or as needed for security and compliance. |
1.8 Your rights
Depending on the situation, you may have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to processing based on legitimate interests or direct marketing;
- ask for a copy of certain data in a portable format;
- withdraw consent where processing is based on consent;
- complain to the UK Information Commissioner’s Office (ICO).
To exercise your rights, contact info@medvoyage.health. We may need to verify your identity before responding.
1.9 Children’s data
Our website and services are intended for adults. If a child’s information is provided for a child-related appointment or family service, it must be provided by a parent or legal guardian, or with appropriate authority. We will use the child’s information only for the requested coordination purpose and will apply additional care when handling it.
1.10 Security
We use reasonable organisational and technical measures to protect personal data. However, no website, email or messaging system is completely secure. Please avoid sending unnecessary sensitive information through website forms or open messaging channels.
1.11 Third-party links and platforms
The website may link to WhatsApp, Instagram, clinics, travel providers or other third-party websites. Those third parties operate under their own privacy policies and terms. We are not responsible for their independent processing of your data.
1.12 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on medvoyage.health with the updated date.